All articles


Articles relating to various shipping related questions


Shipping Reimbursement

Can I get reimbursed for shipping costs if my package is delayed or missing?

Tracking indicates 'Delivered' but Missing Package

NOTE: Once your shipment has been picked-up by your carrier of choice and the tracking number associated with the order updated, hands over all further accountability for shipping, transit, and delivery to the carrier. WorldRugbysh

Shipping Delays and Missing Packages

NOTE: Once your shipment has been picked-up by your carrier of choice and the tracking number associated with the order updated, hands over all further accountability for shipping, transit, and delivery to the carrier.  WorldRugbys

If I select Overnight shipping when ordering on Saturday, will my package be delivered on Sunday?

Overnight shipping is not the best option for you when placing an order on Saturday or Sunday. Our warehouse is only open filling orders Monday through Friday. Orders placed on Saturday or Sunday are processed on Monday. Our delivery providers pick u

Overnight Shipping

Overnight Shipping is an option that can allow you to receive items quickly if you are on a time constraint, but it is important to note this services does NOT run on the weekend. This option should only be chosen during the business days of Monday t

Why doesn't my order have a tracking number?

If you ordered an item that is shipped from outside of our warehouse or if you ordered a custom item (such as a team store jersey, hoodie, or sticker), sometimes the item can take a little longer to fulfill. Because of this, you may not immediately s

Can I get reimbursed for expedited shipping if my parcel did not arrive on the expected delivery date?

So sorry your package arrived late.  Please click the button below to contact us so that we can assist you with this refund.

What do I need to know about Domestic Shipping and Returns?

Shipping. Orders over $150 ship FREE in the U.S. Orders shipped to U.S. Military addresses always ship FREE. Exceptions to our free shipping policy include oversized items which will incur a reduced shipping charge. Shipping charges and expected deli

Do you ship to correctional institutions?

We will ship to a correctional facility, but ask that you confirm your purchase will be accepted by the facility.  Each correctional facility has its own rules governing what items it will and will not accept. Contact the correctional institution for

Do you ship to an APO/FPO/DPO address?

We are grateful for the U.S. Military and are happy to ship to APO/FPO/DPO addresses FREE of charge.  Thank you for your service!. There are some limits on what we can ship to APO/FPO/DPO addresses and transit times can take up to 4-6 weeks. Restrict

Will you ship to a P.O. Box?

Yes! We ship standard ground shipping to U.S.P.S. boxes.  Unfortunately, we cannot guarantee expedited or overnight deliveries to P.O. boxes, nor can we ship to international P.O. Boxes.

Can I ship to more than one address?

If you are shopping for multiple people and want to ship to various addresses, you must place separate orders for each address.

Can I ship to an address other than my own?

We are happy to ship to an address other than the one associated with your billing information.  When checking out, you will be given the option to ship to your billing address or provide a different shipping address. Occasionally when shipping to an

Can all items ship internationally?

We wish we could ship anything anywhere.  However, all countries regulate the quantities and varieties of merchandise that can be imported.  Sports apparel is not generally considered a restricted item, but please check with your local customs agency

Can all merchandise ship within the United States?

Almost all our apparel and gear can ship within the United States.  Every now and then we are prohibited from shipping an item to a certain state.  For example, kangaroo leather shoes may not be shipped to California.  You may want to consider having

What are the WRS shipping costs?

Orders over $150 are shipped for FREE in the U.S. Exceptions are made to order and oversized items which will incur a shipping charge. Oversized items include Tackle Bags, Tackle Wedges, Goal Posts, Scrum Sleds, Hurdles, and other large equipment.Shi

What is the cost of international shipping?

International shipping costs are displayed in your cart upon check out. Addresses OUTSIDE the United States, its territories, and US military post offices are considered international addresses. The fee for international shipping varies based on meth

When will I receive my order?

Arrival date and time of orders can vary based on shipping method chosen and destination of package. Orders processed by 6:00 pm Central Time M-F will be packaged and shipped the same day.  Once your order leaves the warehouse, delivery time depends

How do I track my order?

Once your order has shipped, we’ll email you a tracking number. If you did not received your email with tracking information, please check your junk email.  You can also track your package on our website by using your Order # and email address associ

How long does it take to receive a custom order?

Our goal is to ship custom orders the same day, but depending on time of day and year when it is ordered it can take longer. We do our best to create, package and ship non-licensed, custom orders that are processed by 5:00 pm Central Time M-F the sam

When will my order ship?

Orders processed by 5:00 pm Central Time M-F are are packaged and shipped the same day. All non-special orders ship within 24 business hours of being placed.  Every now and then, custom items may take extra time to ship out.  Because licensed gear is

Why have I only received part of my order?

Occasionally, we need to send your order in two or more shipments particularly if you have any drop ship items in your order.  Our shipping charge applies only to the first package shipped.  There are no additional shipping charges for subsequent shi

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

Unfortunately, if the package is returned to us due to refusal of delivery, there may be shipping charges. If you are outside the U.S. and have refused the delivery of your package or not contacted the courier after an attempted delivery, you are lia