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World Rugby Shop

We do not accept international returns due to high shipping costs, duties, and taxes. However, if you received a damaged or incorrect item, please complete our Faulty Item Return/Exchange Form, and we will arrange a replacement or refund at no cost to you.

We do not accept international returns due to high shipping costs, duties, and taxes. However, if you received a damaged or incorrect item, please complete our Faulty Item Return/Exchange Form, and we will arrange a replacement or refund at no cost t

Can I return or exchange an international order?

International Shipping

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World Rugby Shop Mailing Address

Hours of Operation

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Made-to-Order Items: Production Time & Shipping

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Processing Time for Personalized Orders

Custom Club Orders

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How do I place a bulk or custom team order?

What are the benefits of a team store?

How do I set up a team store?

Does it cost anything to start a team store?

What do I need to do once my team store is live?

Can I add new designs to my team store?

How long does it take to set up a team store?

How do team store commissions work?

How do we receive our commission payouts?

What types of customization do you offer?

What is the turnaround time for custom items?

Logo Submission Requirements

Customization Pricing

What is the minimum order quantity for custom items?

Do you offer tax exemption for non-profit clubs?

What payment methods are accepted?

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Return Policy

Rugby Boot Returns FAQ

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Frequently Asked Questions (FAQ)

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Payments & Pricing

Rugby Boots FAQ

Understanding Sizing on World Rugby Shop

Finding the Best Boot Size

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How Do I Measure Myself Accurately?

What If I Ordered the Wrong Size?

Why Did My Rugby Ball Deflate?

How Do Custom Orders Work?

What Happens If a Custom Item Is Defective

Licensed Products

Sizing and Product Information

Do you ship internationally?

How much does international shipping cost?

How long does international shipping take?

Will I have to pay customs duties and taxes?

Can I send an international order as a gift without the recipient paying customs fees?

Are customs charges refundable?

Can I ship to an international P.O. Box?

Can I return or exchange an international order?Updated 2 months ago