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World Rugby Shop

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We want you to be happy with your purchase.  If it’s not just right, send your item back using our FREE Return shipping label in the U.S. We do not supply FREE Return Labels for international orders.  However, if we are at fault, we will exchange or

Will I be charged shipping for a return?

Returns & Exchanges

Shipping Reimbursement

Tracking indicates 'Delivered' but Missing Package

Shipping Delays and Missing Packages

If I select Overnight shipping when ordering on Saturday, will my package be delivered on Sunday?

Overnight Shipping

Why doesn't my order have a tracking number?

Can I get reimbursed for expedited shipping if my parcel did not arrive on the expected delivery date?

What do I need to know about Domestic Shipping and Returns?

Do you ship to correctional institutions?

Do you ship to an APO/FPO/DPO address?

Will you ship to a P.O. Box?

Can I ship to more than one address?

Can I ship to an address other than my own?

Can all items ship internationally?

Can all merchandise ship within the United States?

What are the WRS shipping costs?

What is the cost of international shipping?

When will I receive my order?

How do I track my order?

How long does it take to receive a custom order?

When will my order ship?

Why have I only received part of my order?

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

Shipping

How do I get a return label?

How do I make a return?

Returns/Exchanges FAQ

How do I check my gift card's balance?

Gift Cards

Finding the Best Boot Size

Are your products guaranteed to fit?

How do I measure myself accurately?

What's my size?

Sizing

Where do you ship internationally?

Do you have expedited shipping to International countries?

What do I need to know about international shipping and returns?

Will my recipient outside of the USA have to pay customs charges on a gift?

Will I be taxed on an international shipment?

Are custom charges refundable?

International Orders

I have a big team order and need to talk to someone?

How do I order custom balls/jerseys/uniforms for my team?

Do you do wholesale and bulk orders?

Team Store FAQ's

What types of customization do you offer?

My club is a non-profit organization. What do I need to give you to avoid tax charges?

Will I be charged shipping for a return?Updated 2 years ago