Need help? Our AI assistant will answer simple questions and gather details, but you’re never limited to AI support. Every message is reviewed by our team, and a customer service specialist will step in whenever additional help is needed.

If we miss your call, please leave a voicemail and we’ll get back to you as soon as possible.

World Rugby Shop

<img src="https://attachments.gorgias.help/0eMnwxKOylx9bDNo/hc/XeynJd7OVK29ERow/2026051821-a86124cc-1efa-4efa-bd78-03d55db39b58-adidas%20male.png" style="width: 700px;" class="fr-fic fr-dib">adidas Men&apos;s&#xA0;<img src="https://attachments.gorgias.help/0eMnwxKOylx9bDNo/hc/XeynJd7OVK29ERow/2026051821-fac9ca97-9b1a-49b5-854d-99ef56184368-adidas%20female.png" style="width: 700px;" class="fr-fic fr-dib">adidas Women&apos;s<img src="https://attachments.gorgias.help/0eMnwxKOylx9bDNo/hc/XeynJd7OVK29ERow/2026051821-60356d23-2108-4b78-b940-58db9c0d5e60-adidas%20youth.png" style="width: 700px;" class="fr-fic fr-dib">adidas Youth

adidas Men's. adidas Women's. adidas Youth.

adidas Size Charts

Sizing and Product Information

World Rugby Shop Rewards Program

Contacting Customer Support

Follow Us on Social Media!

World Rugby Shop Mailing Address

Hours of Operation

Privacy Policy & How We Use Your Information

Account & Support

Made-to-Order Items: Production Time & Shipping

SavedBy Package Protection: How It Works & How to File a Claim

Processing Time for Personalized Orders

Custom Club Orders

Shipping Policies & Responsibilities

Shipping Options and Delivery Estimates

Free Shipping & Special Cases

Tracking Your Order

International Shipping

Special Delivery Addresses

Order Changes & Cancellations

Orders and Shipping

How do I place a bulk or custom team order?

What are the benefits of a team store?

How do I set up a team store?

Does it cost anything to start a team store?

What do I need to do once my team store is live?

Can I add new designs to my team store?

How long does it take to set up a team store?

How do team store commissions work?

How do we receive our commission payouts?

What types of customization do you offer?

What is the turnaround time for custom items?

Logo Submission Requirements

Customization Pricing

What is the minimum order quantity for custom items?

Do you offer tax exemption for non-profit clubs?

Additional Support

Team Sales

Return Policy

Rugby Boot Returns FAQ

Holiday Returns

Faulty Item Returns

How to Process a Return or Exchange

Frequently Asked Questions (FAQ)

How to Exchange for a Different Item Using Store Credit in the Return Portal

Returns & Exchanges

Accepted Payment Methods

Gift Cards & Store Credit

Discounts & Promotions

Sales Tax

Payment Issues & Declined Transactions

Pre-Authorization Charges

Refunds

Payments & Pricing

Rugby Boots FAQ

Understanding Sizing on World Rugby Shop

Finding the Best Boot Size

What Studs Fit My Rugby Boots?

Are Products Guaranteed to Fit?

How Do I Measure Myself Accurately?

What If I Ordered the Wrong Size?

Why Did My Rugby Ball Deflate?

How Do Custom Orders Work?

What Happens If a Custom Item Is Defective

Licensed Products

Personalization Policy & Guidelines

Are Your Scrum Caps World Rugby Approved?

Canterbury Size Charts

Gilbert Size Charts

Macron Size Charts

Castore Size Charts

Nike Size Charts

Samurai Size Chart

Ellis Rugby Size Chart

Umbro Size Charts

Do you ship internationally?

How much does international shipping cost?

How long does international shipping take?

Will I have to pay customs duties and taxes?

Can I return or exchange an international order?

Can I send an international order as a gift without the recipient paying customs fees?

Are customs charges refundable?

Can I ship to an international P.O. Box?

adidas Size ChartsUpdated a month ago