1. Do I need to tighten the studs before using my boots?Yes! All of our soft ground boots ship with a sticker on the sole that says "TIGHTEN STUDS BEFORE USE." This is really important—studs can loosen during transit, or they might not be fully tight
At World Rugby Shop, all product sizes are listed in US sizing unless otherwise specified in the product description. We know that rugby gear comes from brands all over the world, so here are a few key things to keep in mind when selecting your size:
Getting the right size rugby boot is essential for comfort, performance, and injury prevention. Need help? Check the Size Guide on the product page or contact Customer Support.
While we strive for accuracy, sizing may vary slightly due to manufacturing differences. If your item doesn’t fit, you can return or exchange any non-customized product in new condition.
For best results, measure a well-fitting garment or use a flexible tape measure for body measurements. Tops:. Bottoms:
Most products can be exchanged or returned within 30 days, provided they are unworn and unwashed. See our Return Policy for details.
Rugby balls are shipped deflated and naturally lose air over time. Regular inflation and proper care help maintain performance. If your ball does not hold air and you suspect a defect, contact support within 30 days.
Customized items, including team store orders, personalized jerseys, and gear, require additional production time. Note: Customized products cannot be returned or exchanged unless defective.
If there is a manufacturing defect, we’ll replace or refund your item. Contact us with photos of the issue.
World Rugby Shop only sells officially licensed products from top brands like adidas, Gilbert, Canterbury, and BLK. We are the official retail partner for USA Rugby and many global teams, including the Wallabies, Springboks, Sharks, and more. If a pr