In order to best service our customers, we process, package and ship orders as quickly as possible.  Orders processed before 5:00 pm Monday through Friday are fulfilled the same day.  Changing or canceling an order is possible if the request occurs b

<div id="isPasted" style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px 0px 17px; padding: 0px; line-height: 1.53;">In order to best service our customers, we process, package and ship orders as quickly as possible. &#xA0;Orders processed before 5:00 pm Monday through Friday are fulfilled the same day. &#xA0;Changing or canceling an order is possible if the request occurs before the order has been fulfilled, meaning it&apos;s been packaged and shipped.</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px 0px 17px; padding: 0px; line-height: 1.53;">If you notice a mistake or have a change of heart, you can easily cancel or edit your order if it hasn&apos;t been fulfilled. &#xA0;Once your order goes through, you will receive a confirmation that gives you the options to cancel or change your order. &#xA0;You may make changes until the package is out of our hands and on its way to you.&#xA0;</p></div>

Can I change or edit an order?

We love our military and appreciate all they do for us!  While we don't have the ability to offer online discounts, we do ship to APO/FPO/DPO addresses FREE of charge.

<p><span id="isPasted" style="color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We love our military and appreciate all they do for us! &#xA0;While we don&apos;t have the ability to offer online discounts, we do ship to APO/FPO/DPO addresses FREE of charge.</span> </p>

Do you offer military discounts?

No worries!  If you cannot find tracking information or your order number, we can help. If you have an account with us, you can find your tracking and order information on our website. Please sign in to your account, and you will have a table includi

<div id="isPasted" style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">No worries! &#xA0;If you cannot find tracking information or your order number, we can help.</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">&#xA0;</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">If you have an account with us, you can find your tracking and order information on our website. Please sign in to your account, and you will have a table including your order number and the date the order was placed!</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">&#xA0;</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">&#xA0;If you checked out as a guest, you may use your email address to<a href="https://www.worldrugbyshop.com/pages/order-lookup" rel="nofollow noopener noreferrer" style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(131, 176, 27); text-decoration: underline; cursor: pointer;" target="_blank">&#xA0;track your package</a>.&#xA0;</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">&#xA0;</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">Click the link underneath the submit button, enter your email in the box, and you will receive an email with all of the orders associated with your email. Select the link for the order you wish to track, and it will send you straight to your tracking page!</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">&#xA0;</p></div><div style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border-width: 0px; border-style: solid; border-color: rgba(0, 0, 0, 0.1); --tw-shadow:0 0 #0000; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59, 130, 246, 0.5); --tw-ring-offset-shadow:0 0 #0000; --tw-ring-shadow:0 0 #0000; margin: 0px; padding: 0px; line-height: 1.53; min-height: 1.53em;">If your email address is not working, please contact us at Support@WorldRugbyShop.com with your contact information and details about your order. &#xA0;We will get back to you within one business day to help you resolve the issue.</p></div>

How do I track package if I lost my tracking number and order number?

Send us a message and we will get back as quick as we can!

World Rugby Shop

Orders & Pricing

Shipping Reimbursement

Tracking indicates 'Delivered' but Missing Package

Shipping Delays and Missing Packages

If I select Overnight shipping when ordering on Saturday, will my package be delivered on Sunday?

Overnight Shipping

Why doesn't my order have a tracking number?

Can I get reimbursed for expedited shipping if my parcel did not arrive on the expected delivery date?

What do I need to know about Domestic Shipping and Returns?

Do you ship to correctional institutions?

Do you ship to an APO/FPO/DPO address?

Will you ship to a P.O. Box?

Can I ship to more than one address?

Can I ship to an address other than my own?

Can all items ship internationally?

Can all merchandise ship within the United States?

What are the WRS shipping costs?

What is the cost of international shipping?

When will I receive my order?

How do I track my order?

How long does it take to receive a custom order?

When will my order ship?

Why have I only received part of my order?

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

Shipping

How do I get a return label?

Will I be charged shipping for a return?

How do I make a return?

Returns/Exchanges FAQ

Returns & Exchanges

How do I check my gift card's balance?

Gift Cards

Finding the Best Boot Size

Are your products guaranteed to fit?

How do I measure myself accurately?

What's my size?

Sizing

Where do you ship internationally?

Do you have expedited shipping to International countries?

What do I need to know about international shipping and returns?

Will my recipient outside of the USA have to pay customs charges on a gift?

Will I be taxed on an international shipment?

Are custom charges refundable?

International Orders

I have a big team order and need to talk to someone?

How do I order custom balls/jerseys/uniforms for my team?

Do you do wholesale and bulk orders?

Team Store FAQ's

What types of customization do you offer?

My club is a non-profit organization. What do I need to give you to avoid tax charges?