Send us a message and we will get back as quick as we can!

World Rugby Shop

<p><span id="isPasted" style="color: rgb(34, 34, 34); font-family: proxima-nova, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: break-spaces; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">A refund can only be sent to the original payment method. &#xA0;If you no longer have access to that payment method, contact the bank or agency for the original payment method to claim the funds after the refund is sent.</span> </p>

A refund can only be sent to the original payment method.  If you no longer have access to that payment method, contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Can I get my refund in a different manner than my original method of payment?

Payments

Shipping Reimbursement

Tracking indicates 'Delivered' but Missing Package

Shipping Delays and Missing Packages

If I select Overnight shipping when ordering on Saturday, will my package be delivered on Sunday?

Overnight Shipping

Why doesn't my order have a tracking number?

Can I get reimbursed for expedited shipping if my parcel did not arrive on the expected delivery date?

What do I need to know about Domestic Shipping and Returns?

Do you ship to correctional institutions?

Do you ship to an APO/FPO/DPO address?

Will you ship to a P.O. Box?

Can I ship to more than one address?

Can I ship to an address other than my own?

Can all items ship internationally?

Can all merchandise ship within the United States?

What are the WRS shipping costs?

What is the cost of international shipping?

When will I receive my order?

How do I track my order?

How long does it take to receive a custom order?

When will my order ship?

Why have I only received part of my order?

Will I be charged shipping if I refuse delivery or am not home at the time of delivery?

Shipping

How do I get a return label?

Will I be charged shipping for a return?

How do I make a return?

Returns/Exchanges FAQ

Returns & Exchanges

How do I check my gift card's balance?

Gift Cards

Finding the Best Boot Size

Are your products guaranteed to fit?

How do I measure myself accurately?

What's my size?

Sizing

Where do you ship internationally?

Do you have expedited shipping to International countries?

What do I need to know about international shipping and returns?

Will my recipient outside of the USA have to pay customs charges on a gift?

Will I be taxed on an international shipment?

Are custom charges refundable?

International Orders

I have a big team order and need to talk to someone?

How do I order custom balls/jerseys/uniforms for my team?

Do you do wholesale and bulk orders?

Team Store FAQ's

What types of customization do you offer?

My club is a non-profit organization. What do I need to give you to avoid tax charges?

Custom Rugby Balls FAQ

What is the turnaround time for custom post pads?

What is the turnaround time for sublimated jerseys?

Team Sales

Licensed Product

How do I know what studs are compatible with my boots?

Do gift cards expire?

The studs came out of my new boots!  What can I do?

Why did my ball deflate?

Product Questions

Pennsylvania Sales Tax

Can I pay with a Visa gift card or similar?

How do I pay with a gift card?

My coupon code isn't working

Can I get a refund on a return if I used a gift card?

Why was my payment method declined?

What is a pre-authorization charge?

Can I change or edit an order?

Do you offer military discounts?

How do I track package if I lost my tracking number and order number?

Orders & Pricing

What is World Rugby Shop's mailing address?

What are your hours of operation?

How is my information used?

Can I get my refund in a different manner than my original method of payment?Updated 2 years ago