Frequently Asked Questions (FAQ)Updated 22 days ago

Do I need a receipt to make a return?

Yes. Please include the packing slip from your package.
If unavailable, you can print your invoice from your confirmation email or WRS account.

Do you refund shipping costs?

We do not refund original shipping costs unless an error was made on our part.

If you’d like to return an item, it must be processed through our return portal, which provides free return shipping. Since we cover the cost of return shipping, the original shipping fee is not refunded — otherwise, that would be like covering shipping costs twice. 

If you have any questions or concerns, please contact us at [email protected], and we’ll be happy to assist you.

What if my refund amount is incorrect?

If there’s an issue with your refund, please contact us at [email protected], and we’ll resolve it within 24 business hours.

When will I receive my refund?

Refunds typically process within 7 days but can take up to 30 days depending on your payment method and bank.

What if I received the wrong item, and you no longer have my original order?

We’ll work with you to find a suitable replacement or issue a refund. Contact us at [email protected].