Give us a shout if you need more help! 

Support here is a team effort: Jess runs point on weekdays, a teammate subs in on weekends, and our AI Agent helps cover the gaps. No matter who starts the play, Jess reviews every ticket for the final try.

World Rugby Shop

For the holiday season, items shipped between November 1st and December 31st can be returned until January 31st.

For the holiday season, items shipped between November 1st and December 31st can be returned until January 31st.

Holiday Returns

Returns & Exchanges

Contacting Customer Support

Follow Us on Social Media!

World Rugby Shop Mailing Address

Hours of Operation

Privacy Policy & How We Use Your Information

Account & Support

Made-to-Order Items: Production Time & Shipping

SavedBy Package Protection: How It Works & How to File a Claim

Processing Time for Personalized Orders

Custom Club Orders

Shipping Policies & Responsibilities

Shipping Options and Delivery Estimates

Free Shipping & Special Cases

Tracking Your Order

International Shipping

Special Delivery Addresses

Order Changes & Cancellations

Lost or Delayed Packages

Orders and Shipping

How do I place a bulk or custom team order?

What are the benefits of a team store?

How do I set up a team store?

Does it cost anything to start a team store?

What do I need to do once my team store is live?

Can I add new designs to my team store?

How long does it take to set up a team store?

How do team store commissions work?

How do we receive our commission payouts?

What types of customization do you offer?

What is the turnaround time for custom items?

Logo Submission Requirements

Customization Pricing

What is the minimum order quantity for custom items?

Do you offer tax exemption for non-profit clubs?

What payment methods are accepted?

Additional Support

Team Sales

Return Policy

Rugby Boot Returns FAQ

Faulty Item Returns

How to Process a Return or Exchange

Frequently Asked Questions (FAQ)

How to Exchange for a Different Item Using Store Credit in the Return Portal

Accepted Payment Methods

Gift Cards & Store Credit

Discounts & Promotions

Sales Tax

Payment Issues & Declined Transactions

Pre-Authorization Charges

Refunds

Payments & Pricing

Rugby Boots FAQ

Understanding Sizing on World Rugby Shop

Finding the Best Boot Size

Are Products Guaranteed to Fit?

How Do I Measure Myself Accurately?

What If I Ordered the Wrong Size?

Why Did My Rugby Ball Deflate?

How Do Custom Orders Work?

What Happens If a Custom Item Is Defective

Licensed Products

Personalization Policy & Guidelines

Sizing and Product Information

Do you ship internationally?

How much does international shipping cost?

How long does international shipping take?

Will I have to pay customs duties and taxes?

Can I return or exchange an international order?

Can I send an international order as a gift without the recipient paying customs fees?

Are customs charges refundable?

Can I ship to an international P.O. Box?

Holiday ReturnsUpdated 10 days ago