Made-to-Order Items: Production Time & ShippingUpdated a month ago

Some of the items we sell are made-to-order, meaning they’re produced specifically for you after your order is placed. These items typically take 2–3 weeks for production before they are ready to ship. Due to current demand, some orders may take closer to 3–4 weeks.

What does made-to-order mean?

• Items customized for a team, club, or country, such as embroidered logos or heat-pressed artwork.
• For example:

  • If you purchased a pair of shorts that include your club name in the product title—like “Birmingham Rugby Advantage Short 2.0 by Canterbury”—that’s a custom team item being produced just for your club.

  • Items with personalization, like a player name or number added to the back of a jersey or hoodie.

  • Many items made specifically for a country, like the USA Rugby Five-Star Logo Tee, are also made-to-order. If the product title does not include a major brand name (such as by Nike, by Le Coq, by Macron, or by Adidas), it is most likely made-to-order. 

Where is this shown?

    •    We are actively adding made-to-order labels to individual product descriptions so customers can see this info clearly before purchasing.

    •    A checkout popup used to confirm this is temporarily unavailable due to website updates. We are working on making that popup available again.

    •    If you have previously selected “Agree” on this popup, you might not see it again when placing a new order for a made-to-order item.

    •    This is why all made-to-order items are being clearly listed in the product description.

If you’re unsure whether your item is made-to-order, feel free to contact us before ordering: [email protected]

Why does it take 2–3 weeks?

Made-to-order items go through several steps:

    •    Product creation or sourcing

    •    Customization or personalization

    •    Final quality control checks

This ensures you’re receiving a fresh, high-quality item that meets your specifications.

When will my order ship?

As soon as production is complete, your order will ship using the method selected at checkout. You’ll receive a shipping confirmation email with tracking details as soon as it’s on the way.

❗️We do not split shipments that are all coming from the same fulfillment location. If your order includes multiple items that are being shipped from our main warehouse, everything will ship together once all items are ready—this includes both made-to-order and in-stock items from the warehouse.

However, if your order includes items that are fulfilled by a different production partner (such as Teamatical or Printful), those items will ship separately as they are produced and shipped from separate facilities.

This approach aligns with the single shipping charge customers pay at checkout—or that we cover on qualifying orders over $150.

If you have any questions about a made-to-order item, feel free to contact us at [email protected] before placing your order—we’re happy to help!