Some of the items we sell are made-to-order, meaning they’re produced specifically for you after your order is placed. These items typically take 2–3 weeks for production before they are ready to ship. Due to current demand, some orders may take clos
SavedBy is an optional package protection service that safeguards your World Rugby Shop order against loss, theft, and damage during shipping. If something happens to your order, SavedBy makes it easy to file a claim and get a replacement or refund q
At World Rugby Shop, we’re proud to offer personalized jerseys so you can rep your team in a unique way! Since each jersey is customized with your chosen name and/or number, there is a production time of 2-3 weeks before shipping. If you have any que
Processing time: 2–3 weeks before shipping. Shipping time: Based on method selected. Selecting expedited shipping speeds up transit but not production time.
Once your package has been picked up by the carrier and tracking information has been updated, WorldRugbyShop.com hands over all responsibility for shipping, transit, and delivery to the carrier. We are not liable for lost, misplaced, or stolen packa
Overnight shipping does not run on weekends. Orders placed Friday-Sunday will ship on Monday. Customized items require additional processing time before shipping.
Orders over $150 ship FREE in the Contiguous U.S.Orders to U.S. Military addresses (APO/FPO/DPO) ship FREE.Oversized items (e.g., goal posts, scrum machines, ruck pads, tackle wedges) require special handling and will have additional shipping charges
Once your order ships, we'll email you a tracking number so you can monitor its progress. 📦 Check Your Order Status AnytimeEasily track your order using our Order Lookup Tool:🔗 Track My Order. If you haven't received a tracking number after a few d
We’re proud to ship rugby gear around the world! Here’s what you need to know when ordering from outside the U.S.:. Shipping Costs & Delivery Times. Shipping rates are calculated at checkout based on the destination, package weight, and selected ship
P.O. Boxes: Standard shipping only. Expedited shipping unavailable. Correctional Institutions: Customers must confirm acceptance policies before placing an order. Shipping to multiple addresses requires separate orders.
Orders are processed quickly; changes or cancellations are only possible before fulfillment. If your order has not yet shipped, contact [email protected] as soon as possible.
If your order is delayed:. Review tracking details. Contact the shipping carrier for updates. If a package is marked as delivered but is missing, report it to the carrier immediately. If theft is suspected, check security footage and file a police re
If your package does not arrive within the expected timeframe, contact us for possible reimbursement.