Some of the items we sell are made-to-order, meaning they’re produced specifically for you after your order is placed. These items typically take 2–3 weeks for production before they are ready to ship. What does made-to-order mean?. If you purchased

Some of the items we sell are made-to-order, meaning they&#x2019;re produced specifically for you after your order is placed. These items typically take 2&#x2013;3 weeks for production before they are ready to ship.&#xA0;<hr>What does made-to-order mean?<ul><li style="font-size: 16px;">Items customized for a team, club, or country, such as embroidered logos or heat-pressed artwork.</li><li style="font-size: 16px;">For example:<ul style="font-size: initial;"><li style="font-size: 16px;">If you purchased a pair of shorts that include your club name in the product title&#x2014;like &#x201C;Birmingham Rugby Advantage Short 2.0 by Canterbury&#x201D;&#x2014;that&#x2019;s a custom team item being produced just for your club.</li><li style="font-size: 16px;">Items with personalization, like a player name or number added to the back of a jersey or hoodie.</li><li style="font-size: 16px;">Many items made specifically for a country, like the USA Rugby Five-Star Logo Tee, are also made-to-order. If the product title does not include a major brand name (such as by Nike, by Canterbury, by Macron, or by Adidas), it is most likely made-to-order.&#xA0;</li></ul></li></ul><hr>Where is this shown?&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;We are actively adding made-to-order labels to individual product descriptions so customers can see this info clearly before purchasing.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;A checkout popup used to confirm this is temporarily unavailable due to website updates. We are working on making that popup available again.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;If you have previously selected &#x201C;Agree&#x201D; on this popup, you might not see it again when placing a new order for a made-to-order item.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;This is why all made-to-order items are being clearly listed in the product description.If you&#x2019;re unsure whether your item is made-to-order, feel free to contact us before ordering: <a href="mailto:support@worldrugbyshop.com">support@worldrugbyshop.com</a><hr>Why does it take 2&#x2013;3 weeks?Made-to-order items go through several steps:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Product creation or sourcing&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Customization or personalization&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Final quality control checksThis ensures you&#x2019;re receiving a fresh, high-quality item that meets your specifications.<hr>When will my order ship?As soon as production is complete, your order will ship using the method selected at checkout. You&#x2019;ll receive a shipping confirmation email with tracking details as soon as it&#x2019;s on the way.<blockquote>&#x2757;&#xFE0F;We do not split shipments that are all coming from the same fulfillment location. If your order includes multiple items that are being shipped from our main warehouse, everything will ship together once all items are ready&#x2014;this includes both made-to-order and in-stock items from the warehouse.</blockquote>However, if your order includes items that are fulfilled directly by a partner factory, those items will ship separately as they are produced and shipped from separate facilities.This approach aligns with the single shipping charge customers pay at checkout&#x2014;or that we cover on qualifying orders over $150.<hr>If you have any questions about a made-to-order item, feel free to contact us at <a href="mailto:support@worldrugbyshop.com">support@worldrugbyshop.com</a> before placing your order&#x2014;we&#x2019;re happy to help!

Made-to-Order Items: Production Time & Shipping

SavedBy is an optional package protection service that covers your order against loss, theft, and damage during shipping. If an issue occurs, SavedBy allows you to file a claim and receive a replacement or refund quickly. If SavedBy Package Protectio

<h3 data-section-id="t9083y" data-start="2157" data-end="2200" id="isPasted">What is SavedBy Package Protection?</h3>SavedBy is an optional package protection service that covers your order against loss, theft, and damage during shipping.If an issue occurs, SavedBy allows you to file a claim and receive a replacement or refund quickly.<hr data-start="2426" data-end="2429"><h3 data-section-id="nz09bm" data-start="2431" data-end="2483" id="important-orders-without-package-protection">Important: Orders Without Package Protection</h3>If SavedBy Package Protection is not selected at checkout, orders are not eligible for replacement or refund in cases of loss, theft, or delivery issues once marked as delivered.<hr data-start="2665" data-end="2668"><h3 data-section-id="12rstnq" data-start="2670" data-end="2726" id="how-do-i-know-if-i-purchased-package-protection">How Do I Know If I Purchased Package Protection?</h3>You will see a Savedby Package Protection product on your order confirmation email. You will also receive a separate confirmation email from SavedBy after placing your order.&#xA0;Th email includes your coverage details and a direct link to file a claim if needed.<hr data-start="2940" data-end="2943"><h3 data-section-id="1b4wbwc" data-start="2945" data-end="2985" id="how-to-file-a-claim-with-savedby">How to File a Claim with SavedBy</h3>If your order is lost, stolen, or damaged:<ol data-start="3031" data-end="3257"><li data-section-id="1hahhqa" data-start="3031" data-end="3072">Open your SavedBy confirmation email&#xA0;</li><li data-section-id="1322buq" data-start="3073" data-end="3111">Click the &#x201C;<a href="https://savedby.io/file-a-claim" target="_blank" rel="noopener noreferrer">File a Claim</a>&#x201D; link in your email (you can also access it at this link:&#xA0;&#xA0;<a data-fr-linked="true" href="https://savedby.io/file-a-claim" id="isPasted">https://savedby.io/file-a-claim</a>)</li><li data-section-id="u89duh" data-start="3112" data-end="3164">Enter your order details and follow the prompts</li><li data-section-id="elnbwc" data-start="3165" data-end="3257">SavedBy will review your claim and, if approved, issue a replacement or refund directly</li></ol>You can also review full coverage details here: <a href="https://savedby.io/policies" target="_blank" rel="noopener noreferrer">SavedBy Package Protection Policies</a><hr data-start="3344" data-end="3347"><h3 data-section-id="nrcqvx" data-start="3349" data-end="3381" id="what-does-savedby-cover">What Does SavedBy Cover?</h3><ul data-start="3383" data-end="3585"><li data-section-id="177pb0" data-start="3383" data-end="3467">Lost Packages: Tracking shows delivered, but you did not receive the package</li><li data-section-id="dhrnqe" data-start="3468" data-end="3525">Stolen Packages: Package was taken after delivery</li><li data-section-id="1cjr0k6" data-start="3526" data-end="3585">Damaged Orders: Items arrive damaged during transit</li><li data-section-id="1cjr0k6" data-start="3526" data-end="3585">Returned to Sender:&#xA0;Packages that cannot be delivered and are returned to our warehouse</li></ul><hr data-start="3587" data-end="3590"><h3 data-section-id="ciqfe5" data-start="3592" data-end="3635" id="how-long-do-i-have-to-file-a-claim">How Long Do I Have to File a Claim?</h3>Claims must typically be filed within 30 days of the delivery date. Please refer to SavedBy&#x2019;s policy page for the most up-to-date timeframes.<hr data-start="3780" data-end="3783"><h3 data-section-id="17m9xqh" data-start="3785" data-end="3829" id="can-i-opt-out-of-package-protection">Can I Opt Out of Package Protection?</h3>Yes. Package protection is optional and can be removed at checkout before completing your order by unchecking the box for package protection.<hr data-start="3929" data-end="3932"><h3 data-section-id="1e6785" data-start="3934" data-end="3979" id="when-should-i-add-package-protection">When Should I Add Package Protection?</h3>We recommend adding SavedBy Package Protection at checkout, especially for higher-value orders or deliveries where packages may be left unattended.<hr data-start="4130" data-end="4133"><h3 data-section-id="makz0i" data-start="4135" data-end="4153" id="need-help">Need Help?</h3>If you have questions about your coverage or need assistance, contact us at <a data-start="4231" data-end="4257" rel="noopener">support@worldrugbyshop.com</a>.

SavedBy Package Protection: How It Works & How to File a Claim

At World Rugby Shop, we’re proud to offer personalized jerseys so you can rep your team in a unique way! Since each jersey is customized with your chosen name and/or number, there is a production time of 2-3 weeks before shipping. If you have any que

At World Rugby Shop, we&#x2019;re proud to offer personalized jerseys so you can rep your team in a unique way! Since each jersey is customized with your chosen name and/or number, there is a production time of 2-3 weeks before shipping.<ul><li style="font-size: 16px; font-weight: bold;">Why does it take this long?<ul style="font-weight: initial;"><li style="font-size: 16px;">Personalization is done in-house using a professional heat press process to ensure high-quality results. Each order goes through careful customization and quality checks before being shipped.</li></ul></li><li style="font-size: 16px; font-weight: bold;">How will I know when my order ships?<ul style="font-weight: initial;"><li style="font-size: 16px;">Once your jersey is complete and leaves our facility, you&#x2019;ll receive a shipping confirmation email with tracking details.</li></ul></li><li style="font-size: 16px; font-weight: bold;">Can I rush my order?<ul style="font-weight: initial;"><li style="font-size: 16px;">At this time, we&#x2019;re unable to expedite personalized orders, as the production process takes time to ensure the best quality.</li></ul></li></ul>If you have any questions or need help with your order, feel free to reach out to us at <a data-fr-linked="true" href="mailto:support@worldrugbyshop.com">support@worldrugbyshop.com</a>.

Processing Time for Personalized Orders

Processing time: 2–3 weeks before shipping. Shipping time: Based on method selected. Selecting expedited shipping speeds up transit but not production time.

<ul data-pm-slice="3 3 []" data-spread="false" id="isPasted"><li>Processing time: 2&#x2013;3 weeks before shipping.</li><li>Shipping time: Based on method selected.</li><li>Selecting&#xA0;expedited shipping speeds up transit but&#xA0;not production time.</li></ul>

Custom Club Orders

Shipping Policies & Responsibilities. Once your order has been shipped and tracking information has been updated, responsibility for delivery is transferred to the shipping carrier. World Rugby Shop is not responsible for packages that are lost, stol

Shipping Policies &amp; ResponsibilitiesOnce your order has been shipped and tracking information has been updated, responsibility for delivery is transferred to the shipping carrier.World Rugby Shop is not responsible for packages that are lost, stolen, or marked as delivered once they are in transit or after delivery has been completed.<hr data-start="659" data-end="662"><h3 data-section-id="19p6q1e" data-start="664" data-end="703" id="if-your-package-has-not-arrived">If Your Package Has Not Arrived</h3>If your tracking shows delivered but you have not received your package, please take the following steps:<ul data-start="812" data-end="1136"><li data-section-id="ytr0rk" data-start="812" data-end="893">Check around your delivery location (porch, mailbox, garage, side door, etc.)</li><li data-section-id="1apjc8" data-start="894" data-end="961">Ask neighbors or household members if they accepted the package</li><li data-section-id="1wbcsrn" data-start="962" data-end="1010">Review any available security camera footage</li><li data-section-id="flwqmb" data-start="1011" data-end="1068">Contact the shipping carrier directly to open a claim</li><li data-section-id="xsgqgz" data-start="1069" data-end="1136">Contact local authorities if you believe the package was stolen</li></ul><hr data-start="1138" data-end="1141"><h3 data-section-id="j1cark" data-start="1143" data-end="1179" id="package-protection-savedby">Package Protection (SavedBy)</h3>We offer SavedBy Package Protection at checkout to protect your order against loss, theft, or damage during shipping.<ul data-start="1304" data-end="1482"><li data-section-id="qgz3de" data-start="1304" data-end="1412">Orders with SavedBy protection are eligible for replacement or refund if an issue occurs during delivery</li><li data-section-id="x9b8zk" data-start="1413" data-end="1482">Claims are handled directly through SavedBy for a fast resolution</li><li data-section-id="x9b8zk" data-start="1413" data-end="1482">Get started with your claim using this link: <a data-fr-linked="true" href="https://savedby.io/file-a-claim" id="isPasted">https://savedby.io/file-a-claim</a></li></ul>Orders without package protection are not eligible for replacement or refund in cases of loss, theft, or delivery issues once marked as delivered.For full details on how coverage works and how to file a claim, please see our <a href="https://worldrugbyshop.gorgias.help/en-US/savedby-package-protection-how-it-works-and-how-to-file-a-claim-1190243" target="_blank" rel="noopener noreferrer">SavedBy Package Protection</a> article.<hr data-start="1752" data-end="1755"><h3 data-section-id="l2ma5" data-start="1757" data-end="1781" id="address-accuracy">Address Accuracy</h3>Please ensure your shipping address is entered correctly at checkout.World Rugby Shop is not responsible for delivery issues caused by incorrect or incomplete addresses provided at the time of purchase.<hr data-start="917" data-end="920"><h3 data-section-id="ev2fw9" data-start="922" data-end="985" id="important-express-checkout-shop-pay-apple-pay-etc">Important: Express Checkout (Shop Pay, Apple Pay, etc.)</h3>If you use an express checkout option such as Shop Pay, Apple Pay, or Google Pay, your shipping address may be automatically filled based on the information saved to that payment method.This information is managed by the payment provider and may override any address entered on our website.<ul data-start="1285" data-end="1522"><li data-section-id="km0696" data-start="1285" data-end="1391">World Rugby Shop cannot edit addresses saved in Shop Pay or other express checkout systems</li><li data-section-id="o748nb" data-start="1392" data-end="1522">The shipping address used at checkout is the address submitted with your order and cannot be changed unless it is swiftly caught after the order is placed</li></ul>To update your shipping address for future orders, you must update it directly in your payment provider:<ul data-start="1630" data-end="1807"><li data-section-id="1ulcygb" data-start="1630" data-end="1712">For Shop Pay, update your address in the Shop app or Shop Pay account settings</li><li data-section-id="lko0ju" data-start="1713" data-end="1807">For Apple Pay or other wallets, update your address within your device or payment settings</li></ul>You can find step-by-step instructions on how to edit your Shop Pay addresses and payment methods here:&#xA0;<a data-fr-linked="true" href="https://help.shop.app/en/shop/shop-pay-settings/shipping-and-payment" id="isPasted">https://help.shop.app/en/shop/shop-pay-settings/shipping-and-payment</a>

Shipping Policies & Responsibilities

We offer several shipping options at checkout, but please note: delivery times are estimates only—not guarantees. Delays can and do happen. Shipping Options as Displayed at Checkout:. FedEx Ground: 1–5 business days. USPS Priority Mail: 3-10 business

We offer several shipping options at checkout, but please note: delivery times are estimates only&#x2014;not guarantees. Delays can and do happen.&#xA0;<hr>Shipping Options as Displayed at Checkout:<ul><li>FedEx Ground: 1&#x2013;5 business days</li><li>USPS Priority Mail:&#xA0;3-10 business days (travels and delivers Monday&#x2013;Friday)<ul><li>&#x26A0;&#xFE0F; Not recommended unless shipping to a PO Box, Alaska, or Hawaii</li><li>USPS is often slower than estimated, and delays are not reimbursable</li> </ul></li><li>FedEx 2Day&#xAE;: 2 business days (travels and delivers Monday&#x2013;Friday only)</li><li>FedEx Standard Overnight&#xAE;: 1 business day (travels and delivers Monday&#x2013;Friday only)</li></ul><hr>Important Notes:<ul><li>USPS shipping is not guaranteed. The 1&#x2013;3 day estimate shown at checkout is auto-filled from USPS, but delivery often takes over a week and scan updates will be inconsistent. We do not reimburse for USPS delays. We recommend choosing USPS only if:&#x2022; You are shipping to a PO box&#x2022; You are located in Alaska or Hawaii&#x2022; You are not in a rush to receive your order</li><li>FedEx 2Day&#xAE; and FedEx Standard Overnight&#xAE; are the most reliable options for time-sensitive orders. That said, please keep in mind:&#x2022; FedEx 2Day&#xAE; and Standard Overnight&#xAE; do not run on weekends&#x2022; An order placed on Friday with FedEx Overnight will arrive Monday, not Saturday&#x2022; Orders placed after 5 PM CT will ship the next business day, and we are closed on weekends.&#xA0;</li><li>Customized or personalized items require additional production time before they ship. These items are not eligible for overnight or expedited delivery windows until after production is complete.</li></ul><hr>We understand how important timing can be, especially for gifts or events. We&#x2019;re happy to help you choose the best shipping option based on your needs&#x2014;just reach out to us before ordering if you&#x2019;re unsure.

Shipping Options and Delivery Estimates

Orders over $150 ship FREE in the Contiguous U.S.Orders to U.S. Military addresses (APO/FPO/DPO) ship FREEFree shipping thresholds may be lower for Rewards (Loyalty) members based on annual spend. Higher-tier members qualify for free shipping at redu

<ul data-start="537" data-end="1193" id="isPasted"><li data-section-id="3jfso1" data-start="537" data-end="590">Orders over $150 ship FREE in the Contiguous U.S.</li><li data-section-id="d7rt30" data-start="591" data-end="652">Orders to U.S. Military addresses (APO/FPO/DPO) ship FREE</li><li data-section-id="102jr5o" data-start="653" data-end="824">Free shipping thresholds may be lower for Rewards (Loyalty) members based on annual spend. Higher-tier members qualify for free shipping at reduced order minimums.<ul><li data-section-id="102jr5o" data-start="653" data-end="824">To learn more, view our World Rugby Shop Rewards (loyalty) program:&#xA0;<a data-fr-linked="true" href="https://www.worldrugbyshop.com/pages/loyalty-program" id="isPasted">https://www.worldrugbyshop.com/pages/loyalty-program</a></li></ul></li><li data-section-id="qmrdck" data-start="825" data-end="972">Oversized items (e.g., goal posts, scrum machines, ruck pads, tackle wedges) require special handling and will have additional shipping charges</li><li data-section-id="o4z03d" data-start="973" data-end="1193">Select items fulfilled by third-party partners may not qualify for free shipping. This includes fragile items (like glassware) or products shipped from multiple locations, which require special packaging and handling</li></ul>

Free Shipping & Special Cases

Once your order ships, we'll email you a tracking number so you can monitor its progress. 📦 Check Your Order Status AnytimeEasily track your order using our Order Lookup Tool:🔗 Track My Order. If you haven't received a tracking number after a few d

Once your order ships, we&apos;ll email you a tracking number so you can monitor its progress.&#x1F4E6; Check Your Order Status Anytime Easily track your order using our&#xA0;Order Lookup Tool: &#x1F517; <a href="https://www.worldrugbyshop.com/pages/order-lookup" rel="noopener" target="_new">Track&#xA0;My&#xA0;Order</a>If you haven&apos;t received a tracking number after a few days, check your spam folder or reach out to us at <a rel="noopener">Support@WorldRugbyShop.com</a> for assistance.

Tracking Your Order

We’re proud to ship rugby gear around the world! Here’s what you need to know when ordering from outside the U.S.:. Shipping Costs & Delivery Times. Shipping rates are calculated at checkout based on the destination, package weight, and selected ship

We&#x2019;re proud to ship rugby gear around the world! Here&#x2019;s what you need to know when ordering from outside the U.S.:<hr>Shipping Costs &amp; Delivery Times<ul><li>Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.</li><li>We do not offer free shipping on international orders.</li><li>Most orders arrive within 7&#x2013;14 business days, though customs processing can vary by country.</li></ul><hr>&#xA0;Customs Fees &amp; Taxes<ul><li>Duties, VAT, and import taxes are calculated at checkout and paid with your order&#x2014;so there should be no surprise charges on delivery.</li><li>In rare cases, your country&#x2019;s customs agency may request additional payment; this is out of our control, but we&#x2019;re happy to help if you run into issues.</li></ul><hr>International Returns<ul><li>We do not accept international returns unless we are at fault (e.g., wrong item, damaged item).</li><li>This policy is due to the high cost of international shipping, duties, and taxes.</li></ul><hr>Restricted Items<ul><li>Some products may have shipping restrictions by country. For example, Gilbert products cannot be shipped to Canada. Any restrictions will be flagged at checkout.</li></ul><hr>If you have any questions about shipping to your country, feel free to reach out to us at <a href="mailto:support@worldrugbyshop.com">support@worldrugbyshop.com</a>. We&#x2019;re always here to help.

International Shipping

P.O. Boxes: Standard shipping only. Expedited shipping unavailable. Correctional Institutions: Customers must confirm acceptance policies before placing an order. Shipping to multiple addresses requires separate orders.

<ul data-pm-slice="3 3 []" data-spread="false" id="isPasted"><li>P.O. Boxes: Standard shipping only. Expedited shipping unavailable.</li><li>Correctional Institutions: Customers must confirm acceptance policies before placing an order.</li><li>Shipping to multiple addresses requires separate orders.</li></ul>

Special Delivery Addresses

Order Changes & Cancellations. We process orders quickly, and many items move into fulfillment or production shortly after they are placed. Because of this, changes or cancellations are not guaranteed and depend on the status of the order. If your or

Order Changes &amp; CancellationsWe process orders quickly, and many items move into fulfillment or production shortly after they are placed. Because of this, changes or cancellations are not guaranteed and depend on the status of the order.<hr data-start="861" data-end="864"><h3 data-section-id="efq3p7" data-start="866" data-end="906" id="can-i-change-or-cancel-my-order">Can I Change or Cancel My Order?</h3>If your order has not yet been processed or fulfilled, we may be able to make changes or cancel it.However, once an order has entered fulfillment or shipped, it cannot be changed or canceled.<hr data-start="1107" data-end="1110"><h3 data-section-id="qlc3ci" data-start="1112" data-end="1156" id="why-cant-orders-always-be-canceled">Why Can&#x2019;t Orders Always Be Canceled?</h3>Orders are processed in real time and may include items that:<ul data-start="1220" data-end="1343"><li data-section-id="12vpdii" data-start="1220" data-end="1258">Are already being picked or packed</li><li data-section-id="n1a7ds" data-start="1259" data-end="1301">Are in different stages of fulfillment</li><li data-section-id="g8i0qz" data-start="1302" data-end="1343">May be sourced or prepared separately</li></ul>Because of this, we are not able to offer a self-service cancellation option, and all requests must be reviewed by our team.<hr data-start="1471" data-end="1474"><h3 data-section-id="1v8sluy" data-start="1476" data-end="1528" id="what-should-i-do-if-i-need-to-make-a-change">What Should I Do If I Need to Make a Change?</h3>Contact us as soon as possible at <a data-start="1566" data-end="1592" rel="noopener">support@worldrugbyshop.com</a> with your order number and request.We will review the status of your order and let you know what options are available.<hr data-start="1718" data-end="1721"><h3 data-section-id="160fckv" data-start="1723" data-end="1763" id="if-your-order-cannot-be-canceled">If Your Order Cannot Be Canceled</h3>If your order has already been fulfilled or shipped, it cannot be canceled. Once delivered, you may request a return in accordance with our <a href="https://worldrugbyshop.gorgias.help/en-US/return-policy-1116704" target="_blank" rel="noopener noreferrer">Return Policy</a>.

Order Changes & Cancellations

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How do I place a bulk or custom team order?

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Does it cost anything to start a team store?

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Can I add new designs to my team store?