SavedBy Package Protection: How It Works & How to File a ClaimUpdated a month ago

What is SavedBy Package Protection?

SavedBy is an optional package protection service that safeguards your World Rugby Shop order against loss, theft, and damage during shipping. If something happens to your order, SavedBy makes it easy to file a claim and get a replacement or refund quickly.

How Do I Know If I Purchased Package Protection?

If you selected SavedBy Package Protection at checkout, you will receive a separate confirmation email from SavedBy (different from your World Rugby Shop order confirmation). This email confirms your protection and includes a direct link to file a claim if needed.

How to File a Claim with SavedBy

If your order was lost, stolen, or damaged, follow these steps:

1. Open the SavedBy confirmation email you received after checkout.
2. Click the “File a Claim” button.
3. Enter your order ID (found in the email) and follow the instructions.
4. SavedBy will review your claim and work to refund or replace your order hassle-free.

You can also visit the SavedBy Policies page for more details: SavedBy Package Protection Policies

Frequently Asked Questions

What does SavedBy Package Protection cover?

• Lost Packages: If your tracking shows “delivered” but you never received it, you can file a claim.
• Stolen Packages: If your package was stolen from your doorstep or mailbox, SavedBy has you covered.
• Damaged Orders: If your order arrives damaged, you can request a replacement or refund.

How long do I have to file a claim?

You typically have 30 days from the order’s delivery date to file a claim. However, be sure to check the SavedBy Policies for the most up-to-date guidelines.

Can I opt out of SavedBy Package Protection?

Yes! At checkout, there is an option to remove package protection before completing your purchase. If you don’t see it, simply go back to your cart, and you’ll find the option to continue without package protection.

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If you have any questions or need further assistance, feel free to reach out to us at [email protected].