Rugby Boot Returns FAQUpdated 14 days ago
Can I return rugby boots if they don't fit?
Yes, as long as the boots are unworn, unwashed, and unused, you can return or exchange them within 30 days of delivery through our return portal.
All boot returns are subject to review. Required photos must be submitted in the portal, including:
- The uppers (top of the boots)
- The soles/studs (bottom of the boots)
- The original box
- For soft ground (SG) boots, the stud wrench must be included in the photo
Returns cannot be approved without these images. Missing or incomplete photos will delay the review process. You will be contacted via email for the remaining photos, and the review will not be actioned until the requested photos are provided.
What condition do the boots need to be in?
To be eligible for return, boots must:
Be tried on indoors only on a clean surface
Shows absolutely no signs of wear, dirt, or stud marks
Be in their original box with tags and packaging intact
Boots must be tried on indoors, on a clean surface, before any outdoor use. Once worn outside—even briefly—they are not eligible for return or exchange. Do not take boots to training unless you are fully confident in the fit.
What if my boots are faulty?
If your boots arrive damaged or you believe there is a manufacturing defect, please contact us at [email protected] with photos and a description of the issue.
If the item is confirmed to be faulty, you may be eligible for a return or exchange at no cost.
What if I’m outside the U.S.?
We do not accept international returns unless an item is confirmed to be faulty.
If you’re outside the U.S. and believe your boots have a manufacturing defect, please contact us at [email protected] with photos and a description of the issue. Our team will review the details and advise on next steps.
Need help choosing the right size or style before you order?
Check out our Finding the Best Boot Size article for sizing tips and best practices.
Need more information on your boots?
Check out our Rugby Boots FAQ for more information about stud and care tips.